COVID-19 Q & A

How will COVID-19 affect your Siblu holiday?

Information about COVID-19

Updated 29 June, 2020.

Dear Holidaymakers,

Following the latest guidance from the French Government, we are delighted to announce that, as of 6 June 2020, all our Siblu holiday parks are now open.

While we are thrilled to see our parks coming back to life, we are also aware that the Foreign & Commonwealth Office (FCO) is currently advising against all but essential international travel.

  • The good news, however, is that this looks set to change, with the recent announcement from ministers that restrictions will be relaxed from July 10th. Both France and the Netherlands are expected to establish ‘travel corridors’ with the UK (meaning you won’t have to quarantine on arrival or return). With this in mind, we’re looking forward to finally being able to see some of you very soon!

Things are starting to return to normal on both sides of the channel, nethertheless we understand that you may still be feeling uneasy about travelling or booking your holiday for 2020. We hope this page will be able to provide some clarity by answering some of the most common questions our UK holidaymakers have about 2020 bookings. Government advice may be modified at any time, so we will, of course, continue to monitor the situation. 

  • I have booked with Siblu for 2020 but I am not longer able to come on holiday, what should I do?

HOLIDAY VOUCHER SCHEME: If you have made a booking for a stay with Siblu between the 1st March and the 15th September 2020 and you are unable to travel, you will be eligible for a holiday voucher (as part of a scheme put in place by the French government on 25th March). This will provide you with a voucher equal to the cost of your booking which you will be able to use towards booking a new holiday any time within the next 18 months.

HOW TO CLAIM YOUR VOUCHER: To cancel your holiday and claim your voucher please contact us by email either at reservations@siblu.fr or talktous@siblu.com with details of your booking. You can expect to receive a response within a maximum of two weeks. Due to social distancing we have a much reduced contact centre team, so we would appreciate it if you could contact us by email whenever possible. Thank you!

  • I have booked my travel already, what are my rights?

For any travel arrangements, such as flights, ferry travel or car hire, you will need to speak directly to the service provider you made the booking with. They will have their own policy in regards to how they manage these claims.

  • What else can I do to keep updated?

Here are some useful links to keep coming back to. We particularly recommend you keep up to date with the latest FCO and ABTA travel advice.

  • I want to book a Siblu holiday for summer 2020, but I'm worried that the situation might change

The latest UK government announcements suggest travel to France and the Netherlands will be possible from July 6th so we're looking forward to being able to welcome UK holidaymakers to our parks throughout July and August. Even so, we understand that things are quite unpredictable at the moment so we have tried to make the booking process as flexible as possible. If you book now you will benefit from:

  • FREE MODIFICATION UP TO 14 DAYS BEFORE ARRIVAL: Change your holiday dates or destination
  • LOW DEPOSIT: Pay a deposit of just £80. The rest of the cost can be paid anytime up to 4 weeks before you arrival date. 
  • FULL REFUND IF TRAVEL IS NOT POSSIBLE for one of the following reasons: if one of the members of your group is affected by Covid-19; if you you live in an area which has been placed in lockdown; if the holiday park you have booked is located in an area which goes into lockdown.

See more about our flexible booking offer here. 

  • What steps are Siblu taking to keep holidaymakers safe on-park?

Your health and safety remains our top priority. We’ve been working hard to put in place a range of safety measures, including new cleaning procedures for your mobile home, a contactless check in process, and socially-distanced entertainment.

Note on masks: We recommend that you bring your own masks with you to France. You may be required to wear a mask to enter shops/use public transport.

Read more about what on-park changes you can expect here.

Thank you for your patience and your trust in Siblu. Our teams have missed having you here, and we look forward to welcoming you at your favourite Siblu park very soon!

Mikael Quilfen,

Director of Marketing and Communication at Siblu

See here for more details about summer 2020

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