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privacy policy

This privacy statement sets out how www.siblu.com complies with European Union data protection requirements. This applies to the entire web site. Any changes to these policies will be posted on this page. Siblu is a trading name of Siblu Europe Ltd. Where the company name Siblu Europe is used in the following document, this also applied to the trading name - siblu.

Siblu Europe and its subsidiaries are committed to respecting your privacy. We have structured our web site so that you can visit a majority of the website without identifying yourself or revealing any personal information . Some pages use cookies, a data analysis technique. In order to learn more scroll down the page.

Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

By visiting www.siblu.com (or www.siblu.co.uk) you are accepting and consenting to the practices described in this Privacy Notice.

collection and use of personal information

We use the information submitted on this site to handle booking requests, deliver products and services (i.e. brochures), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

brochure requests, contact us and provisional booking requests

The information you supply on the Brochure Request, Registration Form, Contact Us and Provisional Booking Request pages on this website is primarily used to enable us to send you a copy of the requested brochure, answer your query or to process your provisional booking.

In order to process your brochure request, registration form, query or provisional booking we will need to record your personal details. This information may be shared with external companies who carry out work on our behalf.

The phone number is collected to enable us to contact you to answer your query, or in the future for research or marketing purposes. This is not a compulsory field.

In addition we may wish to contact you via mail or telephone to bring you news and information on Siblu Europe/siblu or other products brought to you by Siblu Europe/siblu. If you do not wish to receive such information from Siblu Europe/siblu, please indicate this by opting out on the brochure request form, registration form, contact us form, or provisional booking form.

You can opt-in to receiving email news, offers and information on the Brochure Request and Email Newsletter page, and opt-out of receiving brochures and direct mail from siblu on the Brochure Request page. 

The email address may be used by Siblu Europe/siblu for marketing purposes if you have checked the box stating that you wish to receive emailed news and information from Siblu Europe/siblu.

You can unsubscribe from our email database by clicking on the remove link at the base of each email.

what if you think we have incorrect information or you would like a copy of the information we hold about you?

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable to cover administration costs. This fee will not exceed £10. If you would like a copy of the information held on you please write to:

Data Protection Compliance Officer
siblu
Hamilton House
111 The Marlowes
Hemel Hempstead
HP1 1BB

email: unsubscribeHS@siblu.com

If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail us as soon as possible to the above address. We will correct any information, which was found to be incorrect promptly.

security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

other websites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

cookies

A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can visit all pages of the site without cookies, however, cookies allow you to take full advantage of some of www.siblu.com's most useful features and we recommend that you leave them turned on.

Here’s a list of the main cookies we use, and what we use them for.

Google Analytics _utma_utmb_utmc_utmz These cookies help us to analyse the way visitors use the siblu.com site so that we can constantly make improvements to our service. Session-based cookies that are deleted when you leave the site.
Google Analytics __utma, __utms, __utmz, __utmc, __utmx_k_, __utmx, __utmxx These cookies allow us to identify visitor sessions, unique visitors, track traffic sources and navigation for website optimisation Session-based cookies that are deleted when you leave the site.
Google PREF This is Google's cookie to remember basic settings for Google. Persistent cookie that is stored on your computer/device in-between sessions
Google NID A unique identifier used by Google applications to store user preference information. Persistent cookie - lifetime > 6 months
Google Conversion Google Adwords Conversion These cookies help us to understand how customers interact with our online booking journey and to identify areas for improvement. Stays on the computer for 90 days, unless you remove it
Doubleclick id An anonymous identifier which allows us to tailor ad relevancy and track the effectiveness of our online advertising Stays on the computer for 90 days, unless you remove it
Affiliate Window awin1.com Affiliate Window provide us with a network of advertisers to whom we pay a fee for any website bookings made from their marketing activity Stays on the computer for 30 days, unless you remove it
AddThis uid,uvc,uit,psc Add this allows you to share content with your friends persistent cookies > 2 years
Social Media datr, i_id, lsd, lu, SR_geoCodeCache These cookies are required to enable our customers to share their booking experiences through social media such as Facebook and Twitter etc. Please note that if you do choose to share through these social media providers that we don't control the setting of these cookies and we recommend that you check the provider's website for further information.
Adobe - Site Catalyst id These cookies enable the function of Site Catalyst our analytics package provided by our partner Adobe. This allows us to generate statistical information such as visitor number, browser usage, booking journey times and responses to our marketing activities. This information helps us to track our performance and to improve our website. Stays on the computer for 90 days, unless you remove it
Bing Ads r.msn.com, MSCONV, MSANALYTICS Used to track the pages you view and links you click when using Microsoft's and its advertising partners' Web sites and services, the search terms you enter when using Microsoft's Internet search services, such as Bing. Stays on the computer for 90 days, unless you remove it


Siblu Europe Limited, 6 St Andrew Street 5th Floor London EC4A 3AE United Kingdom. VAT no. GB 852 825020. Acting on behalf of Siblu France S.A.S. au capital de 2 819 200 Euros - Siege social : Europarc - 10 av. Leonard de Vinci - 33600 Pessac. RCS Bordeaux : 321 737 736 - SIRET : 321 737 736 00058 - APE : 5530Z No. TVA intracommunautaire : FR73 321 737 736.

© siblu 2015.Siblu Europe Limited is an introducer appointed representative of Call Assist Limited which is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383.

* Calls will be charged at 10p per minute based on standard UK land lines, calls from other networks and mobiles may vary.