Luxury Camping in France, the Siblu Way!

Mobile Home Holidays and Ownership at 19 campsites

General Conditions of Use of the website

The following General Conditions of Use aim to define the ways in which the company Siblu France S.A.S, with a capital of €2 819 200, the main office of which is situated at: Europarc, 10 avenue Léonard de Vinci, 33600 PESSAC; registered with the Bordeaux RCS (French business register) under the number 321 737 736, hereafter referred to as ‘Siblu’, makes its website www.siblu.com available to users. Any person who consults or makes an order on the site is considered to be a site user.

Conditions of access to the site  

By continuing to the site www.siblu.com, the user is assumed to have read, understood and accepted these General Conditions of Use and committed to respecting them.

Reference to professional conduct rules

Siblu has chosen to officially adhere to the Charte de transparence du camping de loisir (leisure camping transparency charter) created by the FNHPA (National Federation for Outdoor Hospitality)  and the FFCC (French Camping and Caravanning Federation).

Intellectual property

The protection of the website www.siblu.com and its content falls under intellectual property laws. All rights relating to the website www.siblu.com, to its concept, to intellectual property rights to text, creative writing, graphics (including photography) and audiovisual material, to IT developments, HTML developments  or other creative works and, in general, to any creation liable to be protected under the right to intellectual property, such as images, logos, layout, branding guidelines, structure, ergonomics, colour codes, typography, font, basic graphic elements, the graphic organisation of web pages, the layout, page background and, more generally, the visual identity, audio elements, branding or any other distinctive marker, belong exclusively to or are regularly used by Siblu.

These rights belong exclusively to Siblu, worldwide and for the legal duration of protection of author’s rights.    

Any complete or partial reproduction of the website www.siblu.com or of any of its composing elements, such as those listed above, is forbidden, as is the alteration of these elements.

In all cases, the customer commits to abstain from all parasitic copying towards Siblu, to never create a risk of confusion regarding the ownership of the website www.siblu.com and to clearly show they are absolutely not commercially affiliated with Siblu.

Hyperlinks

The website www.siblu.com may include links to other websites or other sources of information managed by partner sites. We inform you that Siblu takes does not control the availability or the content of these external sites and sources, and refuses all responsibility for content, advertisements, products, services or any material available on or from these external sites or sources.

Siblu also refuses all responsibility for any actual or alleged loss or damage resulting from or relating to the use of or reliance on content, goods or services available on partner sites or external sources. 

No hyperlink may lead to the site www.siblu.com without Siblu’s prior written authorisation. In the absence of authorisation, this kind of link may be considered to constitute an infringement of copyright. Therefore Siblu reserves the right to request the removal of links that it considers not to conform to these Conditions of Use. 

Updates

Siblu reserves the right to fully or partially revise, delete, change or modify the site www.siblu.com and its content at any time and without prior notice. It is the customer’s responsibility to regularly check these conditions. 

Siblu does its best to ensure that the information given on the site www.siblu.com is correct. Even though Siblu strives to remove any errors or omissions it is impossible to guarantee that the entirety of the information given is perfectly correct, complete and updated at all times. As a result, Siblu gives no express or tacit guarantee relating to any or all of its site and content. In no case can Siblu be held responsible for damages of any nature arising as a result of the use of its website.  

Governing Law and court of competent jurisdiction

These conditions and any resulting disputes, however valid they may be, or those that result from the use of the website www.siblu.com or purchases made on the website, are subject to French law.

The court of competent jurisdiction will be determined according to the French common jurisdiction regulation (les règles communes de compétence françaises).

Mediation

In case of dispute, Siblu invites the customer to submit a claim immediately by email to the following address: contact@siblu.fr or in writing to Siblu France, Service Relations Clients, 10 av. Léonard de Vinci, 33600 Pessac – France.

As of  1 January 2016 we, as professionals proposing our services to consumers, are required by the French ordonnance of 20 August 2015 and the decree of 30 October 2015 to guarantee you the right to redress via a consumer mediation service and to provide you with their contact details in case of a dispute occurring (national or cross-border). Mediation is a form of conflict resolution which uses the help of a third party, a mediator, to try and reach an amicable resolution. We will, nevertheless, do all we can to avoid disputes and, as always, we continue to strive to bring you year-round satisfaction in our villages!

In the case of a dispute, once you have presented a claim to the Siblu Customer Relations department you may involve a consumer mediator within a maximum time delay of one year from the submission of the written claim to Siblu France by means of a priority letter with an acknowledgment of reception receipt.

The contact details of the mediator likely to be involved are as follows:

MEDICYS

Online request by filling in the appropriate form: www.medicys.fr

Request by email: contact@medicys.fr

Postal request: MEDICYS – Centre de médiation et règlement amiable des huissiers de justice – 73, Boulevard de Clichy, 75009 – PARIS. Telephone: +33 (0) 49 70 15 93

This version of General Conditions of Use updated 30 May 2018

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