frequently asked questions
What's on your mind? If you have a question about any aspect of a siblu Holiday, there's a good chance someone has already asked it. Have a look through these frequently asked questions and if you still need help, click here to contact us.
2. facilities and children's club
1.arrival and departure
What time will my accommodation be ready for me?
Accommodation will be available from 4pm on the day of your arrival. We suggest that you arrive between 4pm and 8pm, as the siblu Representatives will be on hand to meet you during these hours. Touring guests can arrive after midday. (Except for La Carabasse, where pitches are available after 3pm).
What time do we need to check out by?
Please vacate your accommodation by 10am on the day of your departure, in order for us to prepare for our next guests. Touring guests should vacate their pitch before 11am on the day of departure.
Can I arrive on any day of the week?
Yes, you can.
What do you send out before departure?
All your holiday confirmations are now sent by email so all you will need are your holiday reference numbers for your travel options and your accommodation. At www.mysibluholiday.com you can use our route planner to plan your journey to the parc.
Will I be able to get my car on to the parc if I arrive late or if I want to leave early in the morning?
For security reasons many parcs close their barriers between the hours of 11pm and 7am. If this is the case, you will be asked to leave your car outside the parc until the barrier re-opens. It is suggested that you contact the site to let them know if you are going to be arriving very late, and the same applies for those of you wishing to leave the parc early in the morning.
If I arrive late at night or on a Sunday, will I be able to buy food and other necessities when I arrive?
Most parcs do have shops on parc, but few will be open late in the evenings. Some parc shops will be open on Sundays, but supermarkets are unlikely to be open. Therefore, please ensure that you have sufficient essentials with you when you arrive to see you through until the shops are open. It is also possible to order a late arrival food pack on our siblu parcs.
Can my travel arrangements be changed at the last minute or once I am on parc?
Yes, but there will be an administration fee and any additional costs that are a result of these changes will also have to be paid at that time.
Is there any tourist tax to be paid locally on the parc?
All local taxes are already included in the holiday price.
Will I need to leave a cleaning deposit when I arrive?
In order to maintain our high standards of accommodation, a £50 or 80€ cleaning deposit will be required on your arrival on parc. For security reasons a guaranteed UK cheque is preferred. This is fully refundable on verification that you holiday home has been left in a clean and tidy condition suitable for use by the next guests. If you are departing early in the morning, your deposit may not be refunded on your departure, but will be returned to you within 28 days.
2.facilities and children's club
Are there laundry facilities if I need to do some washing during my holiday?
All siblu parcs have laundrette facilities available for a small charge. Nearly all of our parcs have laundrette facilities available for guests to use during their holiday. Please refer to the individual parc descriptions for detailed information on site facilities.
Are the children's clubs child-minding facilities?
Our children's clubs are entertainment facilities, not childcare facilities. Within the Pirate and Barracuda clubs responsibility for the children remains with the parents, therefore at least one parent or guardian must remain on the parc whilst the club session is running, in case of emergency. However with Bubbles we do ask that parents stay with their children throughout the sessions.
Is there a full entertainments programme?
On siblu parcs there is a full entertainment programme from the day the site opens. For all other parcs, the entertainment programme tends to be in July and August only and is very much based on local interests.
3.our mobile homes and parcs
Am I able to take my dog with me now that it has a pet passport?
Unfortunately we do not accept any pets in our accommodation or on our Touring holidays. Guide Dogs are welcome on our owned parcs in the specially adapted handicapped units.
Do you have any accommodation suitable for people with a disability?
We do cater for people with disabilities on our parcs. See our tips for travelling with a disability and our accommodation pages for more details.
What should I bring with me?
On all of our siblu parcs, pillows and duvets are provided FREE OF CHARGE in all types of accommodation. On all siblu selection parks, pillows and blankets are provided free of charge. Bed linen and Towel Packs can be pre-booked online for all holidays at a siblu parc. If you are staying at a siblu selection parc or if you are staying on a siblu parc but do not wish to pre-book, please bring your own bed linen and towels. You will have to bring your own washing up equipment. Crockery, cutlery, cooking utensils, dining and garden furniture are provided. We also suggest taking an alarm clock with you as we are unable to supply them and we do not provide an early morning wake-up call service.
When should I order bed linen packs at siblu selection parcs?
As soon as possible. We have limited availability at siblu selection parcs, so first come first served. If you have booked a holiday on a siblu selection parc and require a bed linen pack, please call us on 0871 911 2288 on as soon as possible, as in all cases we cannot process purchases for linen packs within 4 weeks of the departure date - (this is for ALL selection parcs; ie all parcs in Spain, Italy and the following in France; La Baume, L'Hippocampe, La Croix du Vieux Pont, Le Vieux port, Le Bois du Valmarie and La Sirene). If you are too late to book via siblu on a siblu selection parc, you may be able to book directly with the parc.
Can I bring my own tent and put it next to our mobile home?
No. Only Touring guests can bring and use their own tents on allocated touring pitches. Please click Touring, to find out which siblu parcs offer touring.
Even though the mobile home only sleeps 7 people, can I bring my little baby in addition so long as they sleep with us?
No. For Health and Safety reasons, the total number of people staying in one unit must not be more than the maximum number indicated on the appropriate accommodation grid. Please see the accommodation pages for further full details on our accommodation features.
Is there heating in the accommodation if it gets chilly in the evenings?
Heating is available in all our mobile homes, apartments and chalets, making them perfect for spring and late summer holidays.
Will the siblu representative speak English?
Yes, on siblu parcs our Reception staff speak both English and French, and at all other parcs the siblu staff are British.
4.working for siblu
How do I find out about working for siblu?
To find out about job opportunities with siblu, see our recruitment page
