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general information

siblu villages

Our siblu villages are owned and operated by us and the teams work for siblu. Holiday homes may either belong to the company or be rented from the owners on the villages.

arrival & departure times

Accommodation is available from 4pm. Please arrive between 4pm and 8pm when our Representatives will meet you. Most sites close their gates at 10pm; if you arrive later you will have to leave your car outside and walk to your accommodation. You must claim your accommodation by 10am on the day after your holiday is due to start, or we will treat your booking as cancelled with no refund given (see cancellation conditions on the t's & c's page). Please vacate your accommodation by 10am on the day you leave.

disabled guests

We provide as much advice and information as possible to help guests with reduced mobility who wish to holiday at our villages. Some siblu villages have mobile homes specially adapted for wheelchair users, however, we do advise that guests with reduced mobility may need to be accompanied by friends or family who are able to provide assistance. Please contact our reservation contact centre and ask to speak to a supervisor who will be able to help you with the booking process. Not all villages or holiday homes are suitable for disabled guests, and wheelchair access may be limited.

confirmation invoice

Please check the details of your Confirmation Invoice carefully. If there are any problems contact our administration team immediately on 0871 911 8888 or on 0371 911 8888. 

prices shown on this website

Please note all example prices shown on this website are based on 2 adults sharing the holiday home specified.  All children under 18 go FREE.  Additional adults are charged at £9 per night, per adult.  All prices illustrated can be booked online (subject to availability), using our online reservation system, which can accessed by clicking on price & book.      

swimming pools

Please pack conventional fitted swimwear; shorts or T shirts may not be permitted in many pools. Inflatables etc. may be banned in swimming pools, and there is a general minimum height restriction of 1 metre for anyone using waterslides.

driving abroad

It is not a legal requirement, but we strongly recommend that guests take out a Green Card to guarantee comprehensive insurance cover. Speak to your insurance company for more details. We do not accept responsibility for damage caused to vehicles by a third party.

passport & health matters

For UK nationals, a valid passport is required for everyone included in the holiday booking. A full 10 year passport is required to visit France. Lost, stolen and new passports will take one week minimum to replace. ABTA advises people to check they have a valid passport before making their holiday booking. No visas are required for UK nationals. Visas may be required by non-EU passport holders for entry into France. It is the customer's responsibility to have the relevant documentation and no refunds will be given if the customer fails to do so. Information on health matters can be obtained from the DOH leaflet 'Health Advice for Travellers' (T5) available at your Travel Agent or Department of Health or Post Office Counters.


Unfortunately, we are unable to accept pets in our accommodation. However, some pets may be present on our villages.


Wherever site rules permit, we provide gas or charcoal barbecues. We do not provide the charcoal. Local authorities may impose restrictions on the use of barbecues during the season, so barbecues may have to be withdrawn without notice.

siblu & the environment

Our brochure is recyclable. It is sourced from recyclable paper from managed sustainable softwood forests and from companies who take ecological consideration of all aspects of the production chain. Our brochure paper is "elementary chlorine-bleach free" creating practically no impact on the environment in its manufacture and containing no dioxyns (other than natural traces). No tropical hardwood is used.


During the season mosquitoes and other bugs may be present on any of our sites.


At all our villages, duvets or blankets and pillows are provided in mobile homes, but you need to take your own bedlinen. At siblu villages bedlinen packs and duvets can be pre-booked online. For multi-parc breaks, you will be charged the per person rate at each siblu village visited.

siblu baby pack

The standard baby pack available on our siblu villages includes the following items: buggy, steam steriliser, baby beach tent, beach pack with a bucket and spade set and a ball in a handy bag. All items can be pre-booked online at the time of purchase. We cannot guarantee that baby packs will be available on your siblu village unless they are pre-booked.

children's club entertainers

All children's club entertainers have taken part in our training programme. It's difficult to recruit and train entertainers at short notice, so there may be occasions when we can't run the children's clubs due to illness or unforeseen circumstances.

three children's clubs at siblu villages

At our 14 siblu villages, three clubs operate during the whole season, one for 1-4 year olds, one for 5-9 year olds and one for 10-14 year olds. If there are insufficient numbers to justify three groups, combined children's club sessions may be held.

easter children's clubs

Children's clubs may be available from Easter at: Les Charmettes, Domaine de Kerlann, La Réserve, La Carabasse, Le Bois Masson, La Pignade and Le Lac des Rêves.  Please check on the individual village information pages for more details on this.


Bubbles clubs run at 12 siblu villages (excluding Domaine de Litteau and Le Montourey). Parents must remain and supervise their children throughout all Bubbles sessions or when using any Bubbles facility. We try to accommodate everyone who wants to join in, but numbers are limited, so each session operates on a first come, first served basis. 

responsibility for children

siblu's children's clubs, Bubbles, Club Pirate & Barracuda, are purely for children's entertainment. They are not childcare facilities, and children remain the responsibility of parents at all times. For safety reasons, numbers may be limited. The children's clubs are free, but certain activities may incur a charge.

siblu games

A variety of games are available at each site. Games and toys can be borrowed for a small deposit.

holidays outside july & august

The main holiday season in Europe runs from the start of July to the end of August, when facilities are in full swing. At siblu villages, we guarantee that full facilities will be available from 21 May to 11 September. Outside of these periods, there may be reduced facilities, please check the village pages for full details. 

Siblu Europe Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act states that information must be processed fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. Siblu Europe Ltd will use the personal information that you provide to us and/or any information that is provided to us by your travel agent to process your booking and provide you with your holiday. We may need to pass your information to our agents and also to third party service providers, such as insurance companies (and their brokers/underwriters) and travel providers, if you have requested these additional facilities. We may also need to pass information to customs and immigration authorities as required by law. You may choose to provide us with information about your health, so we can help you with any special needs, and/or when requesting insurance, or to confirm your fitness for travel/mobility. This information will only be used for the specific purpose(s) for which you provide it. Siblu Europe Ltd and our appointed third party agents will also use your information for internal statistical, market research and records purposes and will share this for such purposes. If you booked your holiday through an agent, or asked us to book any additional facilities on your behalf you should also refer to the agent/service provider's own data protection policy. We may monitor and record telephone calls made to our Reservations Department for quality control and staff training purposes. If there are other members in your party, you must ensure that you inform them what information about them you are providing to us and what we will use it for. Please note that we will only be able to process changes or provide details of the booking if requested by the lead booking guest.

Siblu Europe Limited, 6 St Andrew Street 5th Floor London EC4A 3AE United Kingdom. VAT no. GB 852 825020. Acting on behalf of Siblu France S.A.S. au capital de 2 819 200 Euros - Siege social : Europarc - 10 av. Leonard de Vinci - 33600 Pessac. RCS Bordeaux : 321 737 736 - SIRET : 321 737 736 00058 - APE : 5530Z No. TVA intracommunautaire : FR73 321 737 736.

© siblu 2015.Siblu Europe Limited is an introducer appointed representative of Call Assist Limited which is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383.

* Calls will be charged at 10p per minute based on standard UK land lines, calls from other networks and mobiles may vary.